dbkk's Privacy Policy

Section 1 Introduction & Scope

This privacy policy ("Policy") describes our practices regarding the collection, processing, storage, and protection of personal information of users ("you", "your") of the dbkk platform ("we", "us") — including the website dbkk.lat and all related services ("Platform").

dbkk believes that every user's digital privacy is a fundamental right. We collect your information solely for the purpose of providing our services — it is never sold to or used commercially by any third party without your consent. This policy is consistent with applicable data protection regulations in Bangladesh.

By creating an account, logging in, or using any service on our platform, you are considered to have read and agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.

Section 2 What Information We Collect

Running the dbkk platform requires collecting certain personal and non-personal information. Below is a description of the types of information we collect:

2.1 Information You Provide Directly

When you create an account or contact us, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Preferred payment method details (bKash, Nagad, Rocket, Upay, or bank account)
• Documents required for identity verification (where applicable)
• Information and messages you provide when contacting our support team

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device identifier
• Browser type, operating system, and device type
• Date, time, and duration of sessions on the platform
• Pages visited and click patterns
• Information obtained through cookies and similar tracking technologies
• Time-stamped transaction logs according to Bangladesh Standard Time (BST, UTC+6)

2.3 Information Received from Third Parties

In some cases, we may receive information from trusted third parties for the purpose of identity verification or fraud prevention. This information is always collected through legitimate means and within the scope of applicable regulations.

Section 3 Purpose of Using Your Information

dbkk uses the information it collects about you only for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating, verifying, and managing accounts
• Processing financial transactions, including deposits and withdrawals
• Personalizing the gaming experience and resolving technical issues
• Improving platform functionality and user experience

3.2 Security and Compliance

• Detecting and preventing unauthorized account access and fraud
• Ensuring age verification — dbkk is for users aged 21 and above only
• Upholding and monitoring responsible gaming policies
• Meeting anti-money laundering (AML) and other legal obligations
• Preserving evidence for resolving disputes and supporting or defending legal claims

3.3 Communication and Support

• Providing 24/7 support via live chat
• Sending important account and service notifications by email
• Notifying you of any changes to our policies

Section 4 Information Sharing and Third Parties

dbkk does not sell your personal information to third parties for commercial purposes. However, certain information may be shared in limited circumstances:

4.1 Service Provider Partners

Only the necessary information may be shared with trusted partners for the purpose of providing payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), IT services, data analysis, and fraud prevention. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a government authority, or applicable legal obligations. In such cases, we will only provide the minimum amount of information required by law.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance, and the new controller will be bound to maintain a privacy policy of equivalent standard.

Section 5 Cookies and Tracking Technologies

The dbkk platform uses cookies and similar technologies to provide a seamless and personalized experience.

5.1 Essential Cookies

These cookies are necessary for the platform's core functions — such as keeping your login session active, security verification, and payment processing. Disabling these cookies will disrupt the platform's core functionality.

5.2 Functionality and Analytics Cookies

These cookies help us understand how users interact with the platform — which features are popular, where issues arise, and how the overall experience can be improved. The data collected is analyzed in aggregated and anonymized form.

5.3 Cookie Controls

You have the option to accept or reject cookies through your browser settings. However, disabling essential cookies may prevent you from accessing your account and conducting financial transactions.

Section 6 Data Storage and Security

We use industry-standard technologies and practices to protect your information:

6.1 Technical Security Measures

• All data transfers between you and our servers are secured through SSL/TLS encryption
• Sensitive data at rest is stored in encrypted form
• Payment information is handled in accordance with the international PCI-DSS standard
• Regular security audits and vulnerability reviews are conducted
• Firewalls and intrusion detection systems are active to prevent unauthorized access

6.2 Organizational Security

• Only authorized personnel are permitted to access personal information
• All staff receive regular training on data protection and privacy
• Data access is documented and audited

6.3 Data Retention Period

Your information is retained only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, resolve disputes, or prevent fraud. Once the required period has passed, information is securely deleted or anonymized.

Section 7 Your Rights

As a user of our platform, you have the following rights over your own information:

• Access: You have the right to know what information we hold about you.
• Correction: You may request that incorrect or incomplete information be corrected.
• Deletion: In certain circumstances you have the right to request that your information be deleted, though information retained to fulfill legal obligations may be exempt.
• Objection to Processing: You may object to the use of your information for specific purposes.
• Portability: You may request your information in a structured, machine-readable format.
• Withdrawal of Consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.

To exercise these rights, contact us via live chat or email. We will respond to your request as quickly as possible according to Bangladesh Standard Time (BST).

Section 8 Protection of Minors' Information

The dbkk platform is strictly for users aged 21 and above. We do not knowingly collect any personal information from minors. If the age verification process reveals that a user is under 21, that account will be closed immediately and the associated information will be deleted.

If you believe that a minor has created an account on our platform, please notify our support team immediately.

Section 9 International Data Transfers

Our servers and technology infrastructure may be located in various countries. As a result, your information may be transferred to or stored outside Bangladesh. In such cases, we ensure that appropriate safeguards are in place for the transfer and that the receiving party maintains standards equivalent to this privacy policy.

By using a dbkk account with us, you consent to this international transfer of data, on the condition that such transfers are always made under appropriate protections.

Section 10 Policy Changes and Contact

dbkk reserves the right to amend or update this privacy policy at any time. For any significant changes, we will notify you in the following ways:

• An updated date will be published on this page
• A notification of the changes will be sent to registered users by email
• An opportunity to consent to the updated policy will be provided at the next login

If you continue to use the platform after any changes, it will be assumed that you have accepted the updated policy. We recommend that you visit this page regularly.